PITY poor Maxine Myers.
She is the complaints manager for Transpennine Express, whose trains run through Warrington Central.
The good news is, Maxine has just won an award for being the best complaints handler of the year.
The bad news is, her company has just had the worst punctuality figures of any train company operating through the town.
Her tough job was revealed in
Networks Rail's first ever set of monthly performance figures. Transpennine Express's punctuality figure was 79 per cent - the national average was 88 per cent.
The service has improved since First Group over in February last year. And a fleet of 51 new 100mph Desiro Trains will be introduced next year to replace the unreliable old trains currently in use.
Overall, the monthly figures from Network Road reveal your
train services have been slowly getting better since the deaths of four people in the Hatfield rail crash of 2000.
Central Trains scored poorly with more than 79 per cent but the service is improving and overcrowding is a much bigger problem than delays.
Arriva also scored poorly well with 81 per cent and blamed this on signalling problems.
Top of the local list was Merseyrail at 94 per cent.
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