BIDDULPH residents with a query over a council service could soon be ringing a call centre.
Cabinet members of Staffordshire Moorlands District Council are to look at the creation of a call centre to answer 80 per cent of customer calls.
And they will examine the possibility of overhauling opening times to include Christmas and evenings.
The possible changes are aimed at improving the council's customer satisfaction levels and efficiency in service delivery.
The council says the changes will also save the authority £125,000 a year through removing redundant procedures and reducing the need for paper and storage.
"The key to the council's access to services strategy is to enable citizens to access the appropriate and full range of services in line with their needs without making numerous contacts to numerous services for the same issue," said Cllr John Redfern.
"This council is truly committed to making the customer king."
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