A MORTGAGE advice company has been recognised at an awards ceremony.

Home Financial, based in The Birchwood Park, Warrington, was given the gold award for mortgage brokers in the north west at the ESTAS customer service awards 2024.

The winners were announced by TV property presenter Phil Spencer at the Grosvenor House in London, in front of 1,000 of the UK’s top property professionals.

Mr Spencer said: "The ESTAS is a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can time and time again to their clients.

"You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it."

This year marks the 21st anniversary of the awards, which focus on customer service.

They use a customer review platform to recognise the best mortgage brokers, with this year’s results calculated from more than 300,000 customer review ratings.

Simon Brown, founder of the ESTAS, added: "Moving house is one of the most stressful experiences we all have to deal with in life so finding the mortgage advisor to guide you through the journey is vital.

"At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector.

"The results are based purely on verified customer reviews so the winners really have been judged by the people that matter."

Home Financial's Ross Jones said: "We are absolutely thrilled to be recognised in this year’s ESTAS.

"It means so much to us as we know it’s our customers who have judged our performance.

"We take our levels of customer service very seriously because we know clients have a choice.

"We have always been very proud of the personal service, and this proves we are delivering what we promise."

The awards are sponsored by Reapit and PayProp.

Neil Cobbold, commercial director, said: "We’re extremely proud to be the headline partners for The ESTAS, because it’s all about recognising the fantastic work happening across the property industry.

"Celebrating those who go above and beyond for their customers really resonates with us at Reapit and PayProp, as we’re committed to empowering firms to succeed."