RAIL operator Northern has announced that it will be introducing a robot via WhatsApp that will provide passengers with live information.
The new service is aimed at giving passengers on-the-go information, including updates regarding delays and cancellations.
Another feature that the automated chat robot will have is the ability to give passengers contact details for onward connections by local taxi at their destination station.
The chatbot has now gone live, with Northern's chief operating officer, Tricia Williams, saying: "We are always looking for new and innovative ways to speak with customers, which is why we are so excited to launch our WhatsApp service.
“It is an easy and instant way for customers to receive and find information about our services and any disruption that may take place while they are travelling with us.”
Northern operates a magnitude of railway stations in the area, including Warrington Central.
It is the second largest rail operator in the UK, with an estimated 100million journeys undertaken via Northern every year.
The operator has recently introduced 100 new trains as part of a £500million investment.
Northern says: "Our aim is to offer customers 'a better way to go' with further improvements across the network including the renovation of station facilities, better lighting, upgraded car parks and enhanced CCTV coverage."
To use the new WhatsApp information service, passengers should send a message to: 07870 606060
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel